• Returns & Exchanges

    • All returns must be made within 30 days of the A.T.W invoice date.
    • All returns are subject to a 25% restocking fee – no exceptions.
    • All returns must receive pre-approved authorization from A.T.W.
    • All returns must arrive to Art Tile freight prepaid. If for any reason, returns are freight collect, the amount of the shipping costs will be deducted from the credit.
    • It is the responsibility of the customer to ship back large/small returns (Freight Prepaid).
    • Returns will not be accepted for discontinued items.
    • An order refused upon delivery will be charged the 15% restocking fee and freight charge.
    • Credit will not be granted until the material is inspected. A.T.W reserves the right to refuse credit for any returns that are not packed well, damaged, or resellable condition.


Samples: Variations in Shades & Color

Natural stones are products of nature. Therefore, variations in color, texture and veining must be accepted. Samples may vary in color, shade and finish from the actual products.

Glass with crackle effect is extremely fragile.  The colors in our glass are subject to variation from batch to batch. Please order a sufficient amount of product to complete your project, as we cannot guarantee future orders will be of the same batch. No claim regarding color, shade or caliber will be accepted after the product has been installed.

Please inspect carefully as we cannot accept any claims for damaged products once installed.