• Customer/Contractor Responsibility
    It is the responsibility of Contractor and/or Customer to check, before installing, that materials received are correct as ordered. If material does not correspond with purchase order or invoice, please inform Art Tile Wholesale immediately so we can schedule return and replace order with correct materials. However, if materials are installed Art Tile Wholesale accept no liability for any materials that were given in error, and will not replace or compensate contractor and/or customer for any costs.

 

  • Shipment Damages
    Shipments may be subject to damages or delays that are outside of our control.
    All orders are dispatched in perfect condition. It is the responsibility of the customer to inspect every common carrier shipment from Art Tile prior to signing the bill of landing. If any damage to shipment is found, it must be noted on the bill of lading and recorded, otherwise no credit will be issued. Replacement for material will only be sent once A.T.W receives pictures and copy of the bill of lading. All items should be inspected before installing, and that received materials are correct as ordered. All claims must be made within 3 days after receiving the merchandise.

 

  • Cancellations
    Orders cancelled in route will result a 25% restocking fee in double the full freight charge imposed by the common carrier

 

  • Returns & Exchanges

All returns must be made within 30 days of the A.T.W invoice date.

All returns are subject to a 25% restocking fee – no exceptions.

All returns must receive pre-approved authorization from A.T.W.

All returns must arrive to Art Tile freight prepaid. If for any reason, returns are freight collect, the amount of the shipping costs will be deducted from the credit.

It is the responsibility of the customer to ship back large/small returns (Freight Prepaid).

Returns will not be accepted for discontinued items.

An order refused upon delivery will be charged the 15% restocking fee and freight charge.

Credit will not be granted until the material is inspected. A.T.W reserves the right to refuse credit for any returns that are not packed well, damaged, or resellable condition.

  • PLEASE NOTE:

Samples: Variations in Shades & Color

Natural stones are products of nature. Therefore, variations in color, texture and veining must be accepted. Samples may vary in color, shade and finish from the actual products.

Glass with crackle effect is extremely fragile.  The colors in our glass are subject to variation from batch to batch. Please order a sufficient amount of product to complete your project, as we cannot guarantee future orders will be of the same batch. No claim regarding color, shade or caliber will be accepted after the product has been installed.

Please inspect carefully as we cannot accept any claims for damaged products once installed.